No two kids are the same.
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+44 (0) 131 214 1180


Terms and Conditions

Inclusive Play (UK) Ltd Terms and Conditions



 In this contract:

a) “The Company” means Inclusive Play (UK) Ltd

b) “The Goods” means the Goods or services sold or supplied by the Company to the Customer under this contract.

c) “The Contract” means a Contract between the Customer and the Company incorporating these conditions.

b) This Contract governs the sale of Goods by the Company to the exclusion of all other representations, statements, understandings, negotiations, proposals or agreements.

c) Where the Customer submits its own order form these terms shall prevail if they conflict with the terms in that form, even if that form includes a condition similar to this one.

d) No employee of the Company or its agents has authority to make any warranty, statement or promise concerning the Goods except in writing signed by a Director of the Company.

e) The Customers’ order shall be subject to acceptance by the Company.

f) Orders are accepted and estimates of delivery given conditionally on the Company being able to secure the necessary labour or material and without responsibility for delays or non-fulfilment arising through risk and uncertainties of manufacture, strikes, accidents, force majeure or otherwise howsoever caused.

g) All drawings, descriptive and forwarding specifications, particulars of weights and dimensions are approximate only and not binding and illustrations contained in catalogues, price lists, sales literature and other advertisement material are for the purpose of general description only and none of these shall form part of this contract.



Where the Company is asked to manufacture or supply Goods to the Customers own specification, the Company will not be held responsible for any non-compliance to the relative standards for those Goods and is not responsible for the actual suitability of those Goods for the purpose being used.



a) We reserve the right to invoice at the price ruling at date of dispatch. All prices, unless otherwise stated, are for delivery “ex-works” and are exclusive of value added tax or any other tax or duty which is or may be levied or charged in the UK or in the country of destination. Any such taxes, duties or charges shall be paid by the Customer.

b) Unless otherwise specified, packing cases and pallets will be charged extra.

c) Export packing cases are not returnable.

d) The prices quoted are subject to any increase in the cost of labour of material between the date of quotation and dispatch of Goods from our works and may not include installation costs.

e) If the Customer requires any alteration to the order, the price will be varied accordingly.



a) Property of Goods delivered by the Company shall not pass to the Customer until payment is made in full. In case of default in payment, the Company shall be granted access rights in order to repossess the Goods. At all times before payment in full:

  • The Goods shall stand in the Customer’s books in the name of the Company; and
  • The Customer shall take appropriate steps to notify third parties of the Company’s interest in the Goods; and
  • In the event of threatened seizure of the Goods or of the appointment of a receiver or liquidator, or any other event entitling the Company to terminate this Contract under paragraph 9, the Customer shall immediately notify the Company and the Company shall be entitled to enter the Customer’s premises and repossess the Goods.

b) If the Customer delivers the Goods to a third party before payment has been made in full to the Company, the Customer shall hold all sums received for such Goods as trustee for the Company and shall remit them to the Company on receipt.

c) Risk in the Goods shall pass on delivery.



a) Delivery shall be “ex-works” unless the Company agrees otherwise. If the Contract includes delivery by the Company, the Customer shall be responsible for giving the Company clear and accurate instructions as to the place of delivery.

b) Time shall not be of the essence in respect of the delivery. If the Goods are to be delivered by a date specified by the Customer or by the Company, such date is to be treated as estimated only. The Company does not guarantee that the Goods will be delivered by such date or accept liability for failure to meet the date.



a) Where credit facilities exist, accounts are due for payment 15 days from the date of the invoice. Where special discount terms are quoted, the terms must be strictly adhered to otherwise the account will be charged net. The Customer shall, unless otherwise agreed in writing, pay all sums due to the Company under the Contract prior to delivery in cleared cheque in pounds sterling or BACS payment. If for any reason the Company does not receive unconditional payment in full whether under any terms of credit facilities or otherwise, within 15 days from delivery then the Company may charge daily interest on such payments at a rate equal to 5% per annum above the base lending rate of Clydesdale Bank, such interest to run from day to day to accrue before as well as after any judgement.

b) All new Customers will be required to settle their first order on a pro-forma basis. Thereafter a credit application may be submitted but credit terms and facilities are subject to credit reference checks and will be reviewed at the Company’s discretion.

c) The Company has the right to refuse a credit account for any Customer seen as a potential risk.



a) The Company does not accept any responsibility for any damage, shortage or loss in transit unless;

  • – Non-receipt of good is advised to the Company within 3 days from the date of the Company’s advice/delivery note.
  • – any breakage, damage or shortage is advised to the Company and carriers within 3 days of receipt of the Goods provided that the carriers note is marked “unexamined”

b) All sizes are approximate. Variations during the course of manufacture cannot be avoided and liability is not accepted for them

c) When Goods are offered and supplied to a Customer’s designs and specifications, no guarantee is given or implied of their suitability for the purpose of which they are used.

d) If during the period of warranty, the Company is notified of a fault in the Goods which is due to faulty design, manufacturing or materials, the Company will replace or (at its option) repair the faulty part free of charge on an ex-works basis provided that;

  • – the Goods have been properly kept, used and maintained in strict accordance with the manufacturers or the Company’s instruction, if any, and have not been modified.
  • – the fault is not due to accidental or wilful damage, interference with or maintenance of the Goods by persons other than the Company or its duly appointed agent.
  • – If the Goods have been manufactured to the Customers’ design, the fault is not due to faulty design by the Customer.
  • – This guarantee does not cover fair wear and tear

The Customer will be required to return faulty Goods to the Company in exchange or repair at the Customers own cost. The Company will not be liable for any labour installation charges involved with the removal and subsequent re-installation of any such parts.

e) Deliveries in the UK Mainland are charged according to location and transport type required and stated on quotation. A minimum charge of £250 is applied. Our carrier does not provide equipment offloading as standard, large items will require a fork lift and this is the responsibility of the Customer.

f) For Carriage costs outside of UK Mainland, price is on application.



a) Except where expressly contained in this contract, all warranties, conditions undertakings and representations, expressed or implied, statutory or otherwise, are excluded and the Company has no obligation, duty or liability, in contract, tort (including negligence or breach of statutory duty) or otherwise.

b) In any event, the Company’s liability arising for any reason in connection with this Contract shall be limited to the original invoice value of the Goods.

c) In no circumstance will the Company be liable in contract, tort (including negligence or breach of statutory duty) or otherwise for loss (whether direct or indirect) of profits, business or anticipated savings or for any indirect or consequential loss or damage whatsoever.

d) The Company does not exclude or restrict liability for death or personal injury resulting from its own negligence

e) Each provision of this condition is to be construed as a separate limitation applying and surviving even if for any reason one or other of the said provisions is held unreasonable in any circumstances and shall remain in force not withstanding termination of this Contract.



a) The Company reserves the right to levy a cancellation charge of 20% of the order value in the event of the order being cancelled by the Customer. Please note: any such change in non-negotiable and is solely at the discretion of the Company.



a) The Company shall have the right forthwith to terminate this Contract and to claim for any resulting losses or expenses if:

  • The Customer commits a breach of this Contract and fails to remedy the breach within a reasonable time of written notice to do so, or:
  • The Customer commits any act of bankruptcy or compounds with its creditors; or a petition or receiving order in bankruptcy is presented or made against the Customer; or a petition for an administration order is presented (otherwise than for reconstruction or amalgamation) or a receiver of administrative or any similar event occurs under the laws of the state where the Customer was incorporated.



a) The Company shall not be liable in respect of any breach of this Contract due to any cause beyond its reasonable control including Act of God, inclement weather, flood, lightning or fire, industrial actions or lockouts; the act of omission of government, highways or other competent authority, was, military operations or riot; the act of omission of any part for  whom the Company is not responsible.



a) The Customer shall indemnify the Company against all damages, penalties cost and expenses arising out of any claim by any third party for any infringement or alleged infringement of any third party’s industrial or intellectual property rights in any work carried out in accordance with the Customers specifications.

b) Copyright in all drawings or tracings prepared by the Company are the Company’s property and copyright and must be regarded as confidential. Such drawings or tracings must not be published or disclosed under any circumstances without the Company’s permission in writing.



The law of Scotland shall be the proper law of Contract.


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